Refund policy

Tasters Café is operated by K.P. Venera Developments Ltd, registration number 53830, Makariou III Ave 237H, 3105 Limassol, Cyprus.

Cancelling an order

Our food is prepared fresh to order, so cancellation windows depend on what you ordered:

• Cakes and made-to-order items: may be cancelled up to 24 hours before the scheduled pickup or delivery time. Inside 24 hours, preparation has already begun and the order can no longer be cancelled or refunded.
• Other items: may be cancelled any time before preparation begins. Call us as soon as possible — if the kitchen has not started your order, we will cancel and refund it in full.

To cancel, call us on +357 25256363 with your order number.

Refunds

• Approved cancellations are refunded in full to the original payment method. Refunds are processed by our payment provider and typically appear within 5–10 business days, depending on your bank.
• As our products are perishable food items, returns are not possible once an order has been collected or delivered.

Problems with your order

If something is wrong with your order — a missing item, a wrong item, or a quality issue — contact us within 24 hours of pickup or delivery on +357 25256363 or through the contact form on our Contact page, ideally with a photo. We will make it right with a replacement, store credit, or refund of the affected items.

Orders we cancel

In rare cases we may need to cancel an order (for example, an item is unexpectedly unavailable). You will be notified as soon as possible and refunded in full.